Allied Services Earn 2021 SHPBest™ “Superior Performer” Caregiver Satisfaction Award

Allied Services Hospice and Palliative Care and Home Health divisions have been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge Hospice and Home Health providers that consistently provide high-quality service to families, patients,  and caregivers of patients receiving care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS and HHCAHPS Hospice and Home Health survey satisfaction scores for more than 2,500 providers. With one of the largest benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the surveys.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

Melissa Kelleher, RN, BSN, Assistant Vice President, Allied Services Home Health, credits the strength and depth of her staff’s professional experience and training, and their commitment to putting patients first with the agency’s latest industry award.

“Our Home Health team goes above and beyond to ensure the safety and well-being of our patients. This latest award is a demonstration of our team’s dedication to delivering quality care where and when our patients need us,” said Kelleher.

Since 2015 Allied Services Hospice & Palliative has been trusted by more than 3,000 families to provide compassionate care for their loved ones. The program provides community-based palliative care, at-home hospice care, continuous hospice care, and inpatient hospice care and respite care at its Hospice Centers in Scranton and Wilkes-Barre.

“It’s an honor to receive this award”, commented Laura Marion, RN, BSN, Assistant Vice President, Allied Services Hospice and Palliative Care. “It’s a credit to our staff and volunteers and the personal commitment they show to each and every patient and family member. Our team goes above and beyond to provide compassionate care that makes patients and families feel safe and well supported. Whether it’s the Pet Peace of Mind program, music, massage or pet therapy, veterans’ recognition program, or continuing education for our staff, we’re going to continue to work hard to provide the best possible care and support for those we serve.”